Frequently Asked Questions
Ordering Process
Placing an order is simple, all you have to do is choose your product, choose your specifications (i.e, Stock, Process, Quantity) and then add the product to your cart, after that you can choose any special finishing options and then proceed to the checkout. Once the order has been paid for you will be taken to ‘My Portal’ where you can upload your artwork (how to correctly upload artwork)
Accepted Filetypes
We require a high resolution press ready file for printing, This could be a .PDF, .TIFF or .EPS.
We do also accept high resolution .JPEGS and .PNGS but you should try to avoid using them as they will not print as well
File Setup
To make sure that your design prints correctly and has no printing errors you need to make sure you
- Include 2mm Bleed (What is Bleed?)
- Have a 3mm Safe Area within the document
- Design your artwork in CMYK or Relevant Spot Colour (CMYK VS RGB)
- Design as 300dpi or higher
- Make sure you don’t accidentally have overprint turned on (What is Overprint?)
- Keep you ink density below 300% (What is Ink Density?)
- Outline your fonts (The Importance of Outlining Fonts)
Turnaround Times
Our business cards take approximately 2-3 working days from the order being finalised to be despatched (This does not include delivery)
Most of the products on our site take approximately 3-5 working days to despatched, however we also have a range of Same Day and Next Day Despatch options if you need your order fast!
For a more accurate ETA don’t hesitate to email us at express@expresscards.com.au
STANDARD PMS SPOT COLOUR OPTIONS
SPOT COLOUR products are limited to the Basic Pantone Ink Colours that are those available from the Pantone Matching System within the “PLUS SERIES COLOR BRIDGE COATED” and “PLUS SERIES COLOR BRIDGE UNCOATED” (excluding Pastels, Neons and Metallic Inks) books. They are also known as the “PANTONE+ Solid COATED” and “PANTONE+ Solid UNCOATED” Colour modes in the Adobe Suite. Please contact us if you require any assistance.
What is CMYK X 2?
CMYK X 1 refers to the process of printing a product single sided and CMYK X 2 is the process of printing double sided. Even if the back side of your card is only black you will still need to select CMYK X 2
